Privacy Policy

1. Introduction 

Pedro’s (Business Name) and Pedro’s BBQ & Grill (Company Name) (“Pedro’s”, “we”, “us”) respects your privacy.  This policy explains how we handle personal information when you visit our website, contact us, order by  telephone, or order through third-party delivery platforms. We comply with applicable UK data protection law,  including the UK GDPR and Data Protection Act 2018. 

2. Who controls your information 

The business operating Pedro’s BBQ & Grill is responsible for personal data it collects directly. Trading name:  Pedro’s. Location: Warrington, United Kingdom. Website: www.pedros-online.co.uk.  

Please see the contact section below.  

3. Information we collect 

Our website displays our menu and business information and links to Just Eat, Uber Eats and Warrington Eats. It  does not accept online orders, create customer accounts or take online payments. We may collect contact  details and messages you voluntarily provide by phone, email or social media; details needed for telephone  orders, enquiries or complaints; and limited technical data such as IP address or browser information collected  by our website hosting or security services. If you tell us about allergies or health-related dietary needs, we handle  that information carefully. 

4. How we use information 

We use personal information to answer enquiries, handle telephone orders, respond to complaints, keep our  website secure and functioning, and meet applicable legal, accounting and regulatory duties. We do not sell  personal data. 

5. Lawful bases 

Depending on the activity, our lawful bases are performance of a contract (for orders), legal obligation (for  required records), legitimate interests (for customer service and website security), and consent where required  (for optional marketing or non-essential cookies). If allergy information reveals health information, we require a  separate special-category condition, such as explicit consent where appropriate. 

6. Just Eat and Uber Eats 

Our website links to Just Eat and Uber Eats. Clicking these links takes you to their own websites or apps, where  they collect and process your order and payment information under their own privacy notices. Pedro’s may receive order and customer details needed to prepare or resolve an order. Pedro’s does not collect payment card  details through its own website. 

7. Sharing personal information 

Where necessary, we may share relevant information with delivery platforms, payment service providers for  telephone or in-person payments, website hosting or IT suppliers, professional advisers, and public authorities  where required by law. Service providers acting on our behalf must provide appropriate confidentiality and  security protections. 

8. Cookies 

Our website may use essential cookies and other technical tools for operation and security. Analytics or  advertising cookies, if enabled, will be described in a separate Cookie Policy and used only with consent where  required. You can manage optional cookies through the website’s consent settings where available and through  your browser.  

9. Data security 

We use reasonable organisational and technical safeguards to prevent unauthorised access, loss, alteration or  disclosure. Access to personal information is limited to people who need it for their work. 

10. How long we keep information 

We keep personal information only as long as necessary for its purpose and any legal requirements. Financial  records are generally kept for the applicable statutory retention period, commonly six years. Enquiries and  complaints are kept for an appropriate period based on the circumstances; marketing contact details are  removed when no longer needed or where you opt out. We then securely delete or anonymise data. 

11. Your rights 

Subject to applicable conditions and exemptions, you may ask to access, correct or erase your personal  information, restrict or object to processing, or receive portable data. Where processing relies on consent, you  may withdraw it at any time. Contact us using the details below to make a request. 

12. Marketing 

We only send electronic direct marketing where permitted under UK privacy and electronic communications  rules. You can opt out at any time by using an unsubscribe option or contacting us. 

13. Children 

Our website is intended for a general audience and is not designed to collect children’s personal information for  marketing. 

14. External links 

Our website may link to third-party ordering services and social media. Their privacy practices are governed by  their own policies, which you should review. 

15. International transfers 

If a service provider transfers personal information outside the UK, we will ensure an appropriate lawful transfer  mechanism or safeguard is used where required. 

16. Changes to this policy 

We may update this policy when our services, systems or legal obligations change. The latest version will appear  on our website with a revised date.

17. Contact and complaints 

For questions or data protection requests, contact Pedro’s BBQ & Grill through the contact details published at  www.pedros-online.co.uk: hello@pedros-online.co.uk 83a Longshaw Street Warrington WA5 0DW. You can also  complain to the UK Information Commissioner’s Office at www.ico.org.uk.